Shopping Protection Plan

When added to an order, Shopping Protection extends coverage to:

• Items confirmed materially not-as-described by the seller (wrong product, counterfeit, or misrepresented condition), including where our standard quality check does not fully catch it until closer inspection.
• Seller non-fulfilment after payment has been made, where the seller cannot be reached or refuses to resolve the issue directly.
• Price or stock discrepancies discovered after purchase that the seller will not honour or correct.

• Change of mind after you've seen and accepted the product at quality check.
• Minor variations in colour, packaging, or presentation that don't affect the product itself.
• Issues arising after the item leaves our facility (covered instead by Shipping Protection, if added).
• Custom or made-to-order items correctly produced to your specification.
• Items you selected knowing the seller's listing was ambiguous, without raising it with support first.

The protection fee and maximum coverage for a given order are shown at checkout before you add the plan. Coverage is limited to the product price and any Wishdrop service fees paid for that specific item, and does not extend to unrelated items in the same shipment unless they are also covered.

Raise a Shopping Protection claim as soon as an issue is identified — ideally at quality-check notification, and no later than 7 days after delivery for issues only discoverable once the item is in hand. Contact us via My Requests, My Orders, or Contact us, with:

• Your order or request number.
• Photos or a description showing how the item differs from the listing.
• A link or screenshot of the original listing, where available.

Depending on the seller's response and what is reasonable for the item, approved claims are resolved by a replacement order, Wishdrop wallet credit, or a refund to your original payment method, up to the covered amount. This is separate from, and in addition to, the standard quality-check protections described in our Refund Policy.

Claims found to be fraudulent or materially misrepresented will be denied and may result in account suspension under our Terms of Use.