Shipping Protection Plan

When added to an order, Shipping Protection covers:

• Parcels confirmed lost in transit by the courier after leaving a Wishdrop facility.
• Parcels that arrive visibly damaged in a way that occurred during international transit or last-mile delivery.
• Parcels marked delivered by the courier that you did not actually receive, subject to our standard investigation.

• Damage, defects, or discrepancies present before the item left our facility (see quality check under the Refund Policy instead).
• Delay alone, where the parcel is later delivered intact.
• Loss or damage after delivery has been completed to the address or recipient you provided.
• Items on the Prohibited Items list that should not have been shipped in the first place.
• Cash, or items whose declared value was understated to reduce the protection fee.

The protection fee and maximum coverage amount for a given order are shown at checkout before you add the plan, and are calculated from the declared value of your consolidated shipment, up to a maximum coverage cap. Coverage cannot exceed the declared value of the goods actually purchased through Wishdrop for that shipment.

Report a lost or damaged shipment within 48 hours of the expected delivery date (for loss) or actual delivery (for damage), via Track Order or Contact us. Please include:

• Your order number.
• Photos of the damaged item and its outer packaging, where applicable.
• A brief description of the issue.

We will investigate with our courier partner and confirm the outcome, generally within 5–10 business days.

Approved claims are resolved by replacement (where the same item can be re-sourced), Wishdrop wallet credit, or a refund to your original payment method, up to the covered amount, at Wishdrop's discretion after considering your preference.

Claims found to be fraudulent, materially misrepresented, or involving deliberate damage will be denied, and may result in account suspension in line with our Terms of Use.