Data Deletion Instructions

Email support@Wishdrop.shop from the email address on your Wishdrop account, with the subject line "Delete my account". If you signed up or verified with a WhatsApp number instead, include that number in your message so we can find your account.

You can also start this from inside the app: go to Account → Profile → Delete Account, which opens the same request pre-filled for you.

Before deleting anything, we'll confirm the request came from you — normally by replying to the same email thread, or by asking you to confirm a detail on file (like your registered WhatsApp number or a recent order). This protects you from someone else requesting deletion of your account without your knowledge.

Once verified, we permanently delete:

• Your account, login credentials, and profile information
• Saved addresses, wishlist, cart, and community activity
• Chat and message history tied to your account
• Loyalty points, referral data, and saved payment references

What we keep, and why: records we're legally required to retain — for example, completed order and payment records for tax, accounting, and customs purposes, or information needed to resolve an open dispute or investigation. Where we retain anything, it's kept only as long as the law requires and is no longer linked to your everyday account activity.

We aim to complete verified deletion requests within 30 days. You'll get an email confirming once it's done. This can't be undone — once your account is deleted, we can't recover it or any data in it.

If you want a copy of your personal data rather than deleting it, email support@Wishdrop.shop with the subject line "Data export request", or use Account → Profile → Download Your Information. See our Privacy Policy for more on what we collect and how it's used.