Terms of Use

• You must be at least 18 years old and able to form a binding contract to use Wishdrop.
• You must provide accurate, current information when creating an account, and keep it up to date, including your delivery address and WhatsApp number.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• We may suspend or close an account that provides false information, is used fraudulently, or breaches these Terms.

Wishdrop is a concierge shopping and delivery service. You either purchase products directly from our affiliated store catalogue, or submit a request (by pasting a product link or describing what you want) for Wishdrop to source. Once accepted, Wishdrop purchases the item on your behalf, receives it at a Wishdrop facility, performs a quality check, consolidates it for international shipment, and delivers it to the address you provide in Sri Lanka.

Wishdrop acts as your purchasing and delivery agent for accepted requests. We are not the manufacturer or seller of third-party products, and we do not guarantee that any specific product will be available, priced as shown at the time of your request, or shippable to Sri Lanka.

• A product link, catalogue listing, or description you submit is a request for a quote, not a confirmed order.
• A quote reflects the product price, our service fee, estimated freight and customs costs, applicable discounts or credits, and an estimated total, based on information available at the time. Quotes are estimates and may change if the seller's price, stock, weight, or dimensions change before purchase.
• Your order is only confirmed once you accept the quote and payment is successfully processed. Until then, Wishdrop is not obligated to purchase the item, and prices are not locked.
• For custom or "special purchase" requests without a fixed catalogue price, we may provide a manual quote after review; these may take longer to process.
• We may decline any request or order at our discretion — for example, if an item is a prohibited item, cannot legally be imported, is out of stock, or the seller will not ship to our facility.

• All prices are shown in the currency indicated on the platform and may include the product cost, Wishdrop's service margin, freight, customs-related charges.
• Payment must be completed in full before we purchase an item on your behalf, unless otherwise stated for a specific promotion or payment plan.
• Payments are processed by third-party, licensed payment gateways. Wishdrop does not store your full card details.
• Promotional codes, credits, and loyalty points are subject to their own terms, may have expiry dates, and cannot usually be combined unless explicitly stated.
• If a payment fails, is reversed, or is charged back without a valid reason after goods have been purchased or shipped, we may recover the outstanding amount, suspend your account, and pursue any other remedy available to us.

You may cancel a request before it has been purchased from the seller, subject to our Refund Policy. Once Wishdrop has purchased an item on your behalf, cancellation may not be possible, or may be subject to seller restocking fees and non-refundable service charges, because we have already committed funds to the seller. Address or product changes after purchase are not guaranteed and may incur additional fees.

• Items are inspected at a Wishdrop facility to confirm they match your order before being consolidated and shipped internationally.
• Estimated delivery timelines shown on the platform are estimates only and are not guaranteed. Delays can occur due to customs processing, courier network disruption, incomplete address details, force majeure events, or seller dispatch delays.
• You are responsible for providing an accurate, complete delivery address and a contactable phone number. We are not liable for delivery failure or delay caused by inaccurate address information you provided.
• Risk in the goods passes to you on delivery to the address you provided, or to a person reasonably appearing authorised to receive it on your behalf.

International shipments may be subject to import duties, taxes, and customs clearance procedures in Sri Lanka, as set out in our Taxation page. You are responsible for ensuring the items you request are lawful to import. Wishdrop will not purchase, ship, or attempt to import any item on the Prohibited Items list or any item that is otherwise illegal to import into Sri Lanka, and reserves the right to seize, surrender to authorities, return to sender, or dispose of such items at your cost, without liability to you.

When using Wishdrop, you agree not to:

• Request, list, or attempt to import any prohibited, counterfeit, stolen, or illegal item.
• Provide false information to Wishdrop, a seller, a courier, or customs authorities.
• Use the service for commercial resale in a way that breaches import regulations, without disclosing this to us.
• Attempt to interfere with, reverse-engineer, or gain unauthorised access to the platform or other users' accounts.
• Use the service to launder money or disguise the origin of funds.
• Abuse promotions, referral programs, or credits through fraudulent means.

We may suspend or terminate accounts, cancel orders, and report activity to authorities where we reasonably believe this section has been breached.

To the fullest extent permitted by law, Wishdrop's total liability to you for any claim arising from or related to a specific order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential losses, including loss of profit, business, or data, except where such limitation is not permitted by applicable Sri Lankan consumer-protection law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence.

The Wishdrop name, logo, website, and app content are owned by or licensed to Wishdrop Limited and are protected by intellectual-property law. You may not copy, modify, or use our branding or platform content without prior written permission. Product images and descriptions from affiliated stores remain the property of their respective owners.

You may close your account at any time by contacting support. We may suspend or terminate your access to the service, with or without notice, if you breach these Terms, if we suspect fraud or abuse, or where required by law. Termination does not affect any rights or obligations that accrued before termination, including payment obligations for orders already placed.

We may update these Terms from time to time to reflect changes in our service, fees, or legal requirements. We will post the updated Terms here with a new “Last updated” date. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. Where a change is material, we will make reasonable efforts to notify you in advance.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Before pursuing formal legal action, you agree to first contact our support team so we can attempt to resolve the issue directly. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Sri Lanka, without prejudice to any mandatory consumer-protection rights you may have in your place of residence.

Questions about these Terms can be sent to our support team via Contact us, in-app chat, or WhatsApp.